Employee Engagement · HR Operations
Employee Engagement and KPI Monitoring for 90 People
- Role
- Manager, Human Resources Employees and Relations
- Organization
- PT. Kunci Hukum
- Period
- January–August 2025
- Team
- HR Employees and Relations division
Story
PT. Kunci Hukum was growing quickly, and performance was still judged informally. Managers had no shared view of productivity, and feedback mostly travelled in one direction, from the top down.
Attendance, overtime and engagement activities were tracked in separate files, which made it hard to see patterns or to recognise strong contributors consistently.
I started as HR staff and became Manager of the HR Employees and Relations division. I was responsible for building a fairer way to measure performance and for keeping engagement programmes running for 90 employees.
Contribution steps
- 1
KPI and 360° feedback
Worked with team leads to define KPIs per role and rolled out a 360° feedback process so evaluation also reflected peers and direct reports.
- 2
Monthly appraisal
Ran a monthly appraisal cycle, backed by spreadsheet-based attendance and overtime records.
- 3
Onboarding and offboarding
Handled onboarding for new staff and offboarding for those leaving the company.
- 4
Peer counselling
Set up peer counselling so staff had a colleague to talk to about work concerns.
- 5
Awarding
Ran staff recognition and awards, alongside team bonding activities, and documented each event for the HR report.
Results
- 90
- Employees covered
- 95%
- KPI score, May 2025
- Recognised as Best Staff, Human Resources, and later as Manager of the Month (May 2025).
- The division was named Best Performing Division and Best Division for HR Employee Engagement and Relations.